Refund policy

RETURN AND REFUND POLICY

All products are printed to order. Because each item is made specifically for you, we do not accept returns or exchanges for change of mind, incorrect size, or incorrect color selections.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or you receive the wrong item, contact us at troy@troysdesignco.com within 30 calendar days of delivery. Include your order number and clear photos showing the issue. If approved, we will arrange a replacement or refund at no additional cost. You do not need to return a damaged or defective item unless we specifically request it.

CANCELLATIONS AND ADDRESS CHANGES
Contact us as soon as possible after ordering. Orders can be changed or canceled only before they enter production. Once production begins, changes and cancellations may not be possible. Canceling an order in Shopify does not automatically cancel production, so please wait for our confirmation.

INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address. If an order is returned or must be reprinted because of an incorrect or incomplete address, additional charges may apply.

REFUND TIMING
Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.

CONTACT
Email troy@troysdesignco.com with your order number and details.